Refund Policy
Last updated: September 27, 2026
1. Overview
At POLAND-BUSINESS SP. Z O.O., we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds on credit purchases made through our Volt platform.
2. Your 14-Day Right of Withdrawal (EU and UK Consumers)
If you buy as a consumer and live in the European Union or the United Kingdom, you have a statutory right to withdraw from a credit purchase within 14 days of the purchase date, without giving any reason. For EU consumers this right comes from the Polish Consumer Rights Act of 30 May 2014 implementing Directive 2011/83/EU; for UK consumers, from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To withdraw, send a clear statement to support@volt.equipment within the 14 days, giving your account email and the order ID. We refund the payment for the withdrawn credits to your original payment method within 14 days of receiving it.
Loss of the right of withdrawal for services already provided
Credits are used for digital services that start immediately. Before credits are spent on a workstation, you are asked to confirm that you expressly request the service to start at once, within the 14-day withdrawal period, and that you acknowledge you lose your right of withdrawal for the credits spent once the service has begun. The workstation cannot be launched without that confirmation. After it, the right of withdrawal no longer applies to the credits spent on that workstation; it continues to apply to any credits from the same purchase that you have not used.
3. Eligibility for Refunds
You may be eligible for a full refund if:
- You request a refund within 14 days of purchase
- You have not used the credits you wish to refund
- Your account is in good standing (no violations)
4. Non-Refundable Items
The following are not eligible for refunds:
- Credits that have been used (consumed on workstation sessions)
- Partially used credit packs (only unused portion may be refunded)
- Purchases older than 14 days
- Accounts terminated for Terms of Service violations
5. How to Request a Refund
To request a refund, follow these steps:
- 1Contact our support team at support@volt.equipment
- 2Provide your account email and order/transaction ID
- 3State the reason for your refund request
6. Processing Time
An approved refund is credited to your original payment method. When it reaches your account depends on your bank.
7. Partial Refunds
If you have partially used a credit pack, we will refund only the unused portion, calculated at the per-credit rate of your original purchase. For example, if you purchased 100 credits and used 30, you may receive a refund for 70 credits.
8. Dispute Resolution
If you are not satisfied with our refund decision, you may escalate your concern to legal@volt.equipment. We aim to resolve every dispute amicably.
9. Contact
For refund-related questions, please contact support@volt.equipment.
POLAND-BUSINESS SP. Z O.O.
KRS 0001215914
Registration Address: Grochowska St. 207, 04-077 Warsaw, Poland