Payment Policy

1. Accepted Payment Methods

POLAND-BUSINESS SP. Z O.O. accepts the following payment methods for purchasing credits on the Volt platform:

• Visa credit and debit cards
• Mastercard credit and debit cards

You enter your card details in our checkout and they are passed to our payment processor, which takes the payment. We do not store your card number or CVV.

2. Credit System

Volt operates on a credit-based system. Key points:

• Credits are purchased in advance and added to your account balance. Credits are priced in euro: at the base rate 1 credit costs €1, and the larger packs on the Pricing page include bonus credits.
• Credits never expire and remain valid as long as your account is active
• Larger credit packs offer better value per credit
• Credits are non-transferable between accounts

3. Pricing

You pay in the currency you choose from those available on the website (EUR, USD, CAD, AZN, KZT, SAR, CLP, KGS, HUF, ZAR, BRL, TRY, ARS, BOB, HNL); see section 7 for how prices are converted. A custom top-up is any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included), with the maximum rounded down to a round figure so it never exceeds €20,000. Any custom top-up buys at least one credit. Current pricing is available on our Pricing page.

We reserve the right to modify pricing at any time. Price changes will not affect credits already purchased.

4. Payment Processing

When you make a purchase:

• Your payment is processed immediately through our secure payment provider
• Credits are added to your account upon successful payment confirmation
• Transaction history is available in your account dashboard

5. Failed Payments

If a payment fails, credits will not be added to your account. Common reasons for payment failure include:

• Insufficient funds or credit limit reached
• Card expired or invalid card details
• Transaction blocked by your bank

Please contact your card issuer if payments are repeatedly declined.

6. Invoicing

Invoices are automatically generated for all purchases and can be downloaded from the Orders page of your account dashboard. For any invoicing question, please contact our support team.

7. Currency and Exchange Rates

Purchases can be made in any of the following currencies, selectable via the currency selector in the site header: Euro (EUR), US Dollar (USD), Canadian Dollar (CAD), Azerbaijani Manat (AZN), Kazakhstani Tenge (KZT), Saudi Riyal (SAR), Chilean Peso (CLP), Kyrgyzstani Som (KGS), Hungarian Forint (HUF), South African Rand (ZAR), Brazilian Real (BRL), Turkish Lira (TRY), Argentine Peso (ARS), Bolivian Boliviano (BOB), and Honduran Lempira (HNL). Prices are set in EUR and converted by us at published reference exchange rates, refreshed once every 24 hours. If the rate source is unavailable we keep using the last rates we received. The same rates set the price shown and the amount charged, so the price you see in your currency is the price you pay.

If your card is denominated in a currency different from the one selected at checkout, your card issuer may convert the amount using their own exchange rate. Any currency conversion fees are determined by your card issuer.

8. Security

We employ industry-standard security measures to protect your payment information:

• Secure payment processing via Visa and Mastercard
• Encrypted (HTTPS) connection for every payment
• 3D Secure authentication where supported
• Fraud detection and prevention systems

Card authorisation and the related security checks are carried out by our payment processing partner, which is PCI DSS compliant. Volt is not a payment processor and does not store full card numbers.

9. Refunds

For information about refunds, please see our Refund Policy. Refunds go only to the original payment method.

Right of withdrawal. If you are a consumer, you may withdraw from a credit purchase within 14 days without giving a reason. If you start a rental or a task during that period, you ask us to start the service at once and you lose the right of withdrawal for the part already supplied.

10. Contact Us

For payment-related inquiries, contact our support team at support@volt.equipment.