Payment Policy

1. Accepted Payment Methods

POLAND-BUSINESS L.T.D accepts the following payment methods for purchasing credits on the Volt platform:

• Visa credit and debit cards
• Mastercard credit and debit cards

All payments are processed securely through our payment provider. We do not store your full card details on our servers.

2. Credit System

Volt operates on a credit-based system. Key points:

• Credits are purchased in advance and added to your account balance
• Credits never expire and remain valid as long as your account is active
• Larger credit packs offer better value per credit
• Credits are non-transferable between accounts

3. Pricing

All prices are displayed in Euros (EUR). Prices include applicable taxes where required. Current pricing is available on our Pricing page.

We reserve the right to modify pricing at any time. Price changes will not affect credits already purchased.

4. Payment Processing

When you make a purchase:

• Your payment is processed immediately through our secure payment provider
• Credits are added to your account upon successful payment confirmation
• You will receive an email receipt for your records
• Transaction history is available in your account dashboard

5. Failed Payments

If a payment fails, credits will not be added to your account. Common reasons for payment failure include:

• Insufficient funds or credit limit reached
• Card expired or invalid card details
• Transaction blocked by your bank

Please contact your card issuer if payments are repeatedly declined.

6. Invoicing

Invoices are automatically generated for all purchases and can be downloaded from your account dashboard. For custom invoicing requirements (e.g., for Expert+ customers), please contact our support team.

7. Currency and Exchange Rates

All transactions are processed in Euros (EUR). If your card is denominated in a different currency, your card issuer will convert the amount using their exchange rate. Any currency conversion fees are determined by your card issuer.

8. Security

We employ industry-standard security measures to protect your payment information:

• Secure payment processing via Visa and Mastercard
• TLS 1.3 encryption for all transactions
• 3D Secure authentication where supported
• Fraud detection and prevention systems

9. Refunds

For information about refunds, please see our Refund Policy.

10. Contact Us

For payment-related inquiries, contact our support team at support@volt.equipment.