Cancellation Policy

1. Overview

POLAND-BUSINESS SP. Z O.O. operates Volt on a credit-based model. You buy credits, and launching a workstation spends a fixed number of them for a fixed period — a day, a week or a month. Nothing renews and nothing is charged again, so there is no recurring subscription to cancel; what you can cancel is a workstation you have already paid for, and your account. This policy explains both, and what happens when a paid period ends.

2. Credit Purchases

Credits are bought outright, not billed on a cycle:

• Nothing is billed on a schedule, so there is no recurring payment to stop
• Unused credits may be refunded within 14 days of purchase (see our Refund Policy)
• Credits remain valid as long as your account is active

3. Active Workspaces

You may stop an active workspace at any time:

• The credits for a plan — 25 for a day, 75 for a week, 150 for a month — are deducted in full when the workstation launches, not while it runs
• Stopping a workspace early does not return credits and does not shorten what you paid
• Your files stay on the Mac until the rental ends; the Mac is then wiped

When a paid period ends. A plan runs until the expiry date shown against the workstation on your Devices page. Volt does not renew it and never takes credits from your balance a second time, so a plan cannot roll over or quietly re-charge you. Access ends with the plan; to carry on past that date you launch a new one, which is charged in full at that point like the first.

4. Task Cancellation

For tasks assigned to Operators:

• Tasks may be cancelled before an Operator begins work at no charge
• Once an Operator has started, credits for completed work are non-refundable
• Disputes can be raised through our support team

5. Account Closure

To close your Volt account:

• Use the "Delete Account" option in Settings for immediate, self-service closure, or contact our support team at support@volt.equipment
• Ensure all active workspaces are stopped
• Request a refund for any eligible unused credits before closure — any credits remaining at the time of self-service deletion are forfeited
• Personal account data is deleted immediately on closure; billing records (orders, invoices) and marketplace task history are retained as required by law

6. Contact Us

For cancellation-related inquiries, contact our support team at support@volt.equipment.